Terms and Conditions


These General Conditions of Sale apply to all commercial transactions involving products sold by Bioticas in his internet shop, to the exclusion of all other conditions (except as otherwise approved in writing and contradictorily by the parties). The mere fact of placing an order by the vector website Bioticas entails adherence to the terms and conditions set out below.


The terms used in these Terms or on the Bioticas site should be understood as follows:

2.1. Bioticas:
the website where the products are presented and sold to clients. The set of domains (. Be. Eu. Com.) And related URLs are listed under the name Bioticas.

2.2. Client:
any natural or legal person legally capable of passing control product (s) by the vector Bioticas site.

2.3. Command:
Applications to conclude a sales contract between the client and the client Bioticas the internet store Bioticas for products presented by Bioticas.

2.4Product Detailsmeans information (texts, photos, graphics, filing system by category...related to a product offered for sale on thesite Bioticas

2.5. Products: all goods offered for sale by Bioticas by the vector of its internet shop Bioticas

2.6Transactionall operations, security processing, authorizations and agreements in connection with payment of products ordered by credit card or any other means of virtual transaction offered on the site


The customer acknowledges having read these terms and conditions and declare, when placing the order expressly accept them without reservationValidating the order implies acceptance of terms and conditions of sale. 



Bioticas sells online products usually sold in pharmacies or health food store.
The client connects to the website and filling his shopping cart, password control products he chose browsing the site. Products purchased are paid online through a proposed solutions on the site. Bioticas confirms the acceptance of the order by e-mail and the products are delivered to the customer within a specified time.


Only products for which a "Product Details" is published on the site may Bioticas be a sale.


6.1. All information provided by the customer during the encoding inherent in the order data, undertake it. Bioticas can in no way be held responsible for errors made by the customer in the name and address of the recipient of the order (delivery address, billing address in particular) and delays in delivery or failure to deliver the products ordered these errors could result.

6.2. The automatic registration systems as proof of the nature, content and date of the order.

6.3. Upon receipt of the request control Bioticas confirms customer acceptance of the order by sending a confirmation message to the e-mail address that he communicated by registering the order. The sale will be concluded only after payment and then sending said confirmation.

6.4. Generally and without justification necessary Bioticas reserves the right to refuse or cancel any order from a customer, especially in case of payment problem of the order concerned or a dispute over payment of a previous order .

6.5. Almost all of the products is in stock. If the product ordered is not immediately available or more, Bioticas inform the customer of the delivery by email or telephone. If the time given does not satisfy the customer, they can choose to change or cancel the order.

6.6. Only persons legally capable can order.



7.1. After order confirmation and acceptance of payment from the body of the transaction, Bioticas is committed to the products ordered to the delivery address stated within generally between 1 and 2 days ship to the customer working according to destination. All details concerning delivery times are available on the site Bioticas.

7.2. When ordering, the customer agrees to pay upon receipt of goods, all taxes, duties, taxes and other charges present and future due for the delivery of products ordered.

7.3. Delivery is carried out either by a private carrier, or by bpost is a choice of Bioticas depending on the destination and weight of the package. Delivery rates and deadlines are available on the Bioticas site. No compensation may be claimed Bioticas or carrier by the customer in case of late delivery.

7.4. Upon receipt of the goods ordered, the customer or the recipient must check the condition of the delivered product and take note of the conditions of employment contained in the operating instructions supplied to it. In the event that one or more of the products ordered are missing or damaged, the customer or the recipient must immediately make the necessary reservations to the carrier at the time of delivery.

7.5. If a package is not received despite the different passages of the carrier (maximum three passages), he returned to Bioticas and the recipient is notified by e-mail. An additional delivery may be requested by the purchaser and shall bear the costs (even if the first shipment was made free).

7.6. Clients or recipients of the products is strictly forbidden partial or total resale of purchased products.



8.1. In accordance with the legislation in force for distance selling (Law of April 6, 2010), the client has the right to cancel the purchase without penalty and without giving any reason. The customer has a period of 14 calendar days from receipt of goods ordered to return to Bioticas against exchange or refund. To obtain reimbursement or whether the exchange process, the customer must return at their own expense and under the responsibility of the new products (with delivery) in their original packaging, intact, with all accessories possible (such as among others and user manuals and documentation).

8.2. If products are returned to Bioticas in the conditions and time aforesaid, Bioticas will reimburse the sums paid by the customer (excluding shipping charges) at no charge. In case the costs were borne by initial deliveries Bioticas (controlling an amount that qualifies for delivery fresh free ports' or in the case of promotion) these costs are deducted from the amount refunded to the customer. Repaid during a maximum period of one month from the date of receipt of the goods by Bioticas.

8.3. There is a right of withdrawal only application before sending the parcel. This waiver must be communicated to us via the Contact page or email at info@g5-silicium.com


9.1. The indicated on the products price does not include transportation costs.

9.2. The price indicated in the order confirmation is the final price including all taxes and VAT. This price includes the price of products, handling, packaging and storage of goods, transport costs.

9.3. Bioticas reserves the right to change product prices at any time but the products are billed based on rates in effect at the time of order entry.


10.1. Product price is payable by the proposed on-site the day of placing the order payment.

10.2. Protection against fraudulent use as means of payment used for the transaction including the following piracy against future challenges that the payment of the cost of control is provided by the company Ogone.

10.3. The order validated by the customer only becomes effective when the central bank payment and secure society OGONE have given their consent to the execution of the transaction. In case of refusal from the secured bank payment or company OGONE, the order will be automatically canceled and the customer notified by email.

10.4. Information on the order are subject to automated processing of data which is responsible OGONE. The automated processing of data intended to fight against fraud credit card. OGONE Bioticas and are the recipients of the data related to the order. The default data transmission in connection with the order prevents the execution and analysis of the transaction. In case of fraudulent use of a credit card, irregular declaration or anomaly, the coordinates with respect to this payment the order will be subject to registration in a payment incident file.


11.1. Bioticas can not in any case or in any way be held liable for damages of any kind that may result from improper use of products sold for.

11.2. Responsibility Bioticas can still be searched for possible changes in the products that are the result of manufacturers.

11.3. Responsibility Bioticas will, in any event, exceed the amount of the order and could not be blamed for simple errors or omissions that may occur despite all precautions taken in the presentation of products. In particular, the photos on the site are provided for informational purposes. In any case, a modification of the container or the content of a product can not be invoked in cases of discrepancy compared to the photos available on the site. Notices published in the data sheets are for reference only. The customer agrees to read the label displayed by the manufacturer or the product packaging. It is this record that contains information (including dosages and cons-indications) that the user must follow.


12.1. In any case Bioticas can not be held responsible for non-compliance with regulations and laws in force in the receiving country.Potential liability Bioticas is exclusively limited to the value of the product in question, determined at the date of sale.

The customer may contact customer service by filling out the form available on the site Bioticas under 'Contact Us'.


13.1. The collection of personal data carried out for purposes of distance selling is required, this information is essential for the processing and delivery of orders. Lack of information leads to the non-validation of the order.

13.2. Bioticas comply with the law in relation to the processing of personal data.
This law provides that the company collects personal data must have the consent of the person concerned, the data must be accurate and must be collected in a clear and precise legal purpose. Everyone must have access to personal data and the right to edit them.According to the law, the processing of personal information about customers has been declared to the Commission on the protection of privacy. The customer has a right to access, modify, rectify and delete data concerning him, he can exercise with Bioticas.

13.3. Bioticas agree to never disclose information on its customers to third parties.


Texts, mises-en-page, illustrations, photos, product descriptions and other materials on this site are protected by copyright and, in general, the principles of intellectual property. Site content may not be copied Bioticas. It may not be altered or placed on another website or published in any form without prior written permission of Bioticas. This site may also contain text, illustrations and other material protected by copyright rights of others elements. Bioticas not give in any way and in any case the permission to use their intellectual property, or that of third parties.


In case of difficulties in the implementation of this contract, the client and Bioticas reserve the right, before any legal action to seek an amicable solution.