Ordering Method:

  1. Via our Internet site - www.g5-silicium.com 
  2. By calling the number: 

- (Free) France: 0800 915 502
- (Free) Belgium: 0800 17 050
- (Not Free) Other countries: 00353 1 2321022

Payment Method:


By Credit Card: Visa, Mastercard and Eurocard by secured electronic payment on our Internet website. This system is safe and reliable. Your data is sent by cryptic tunnel from you to the bank. BIOTICAS SPRL never receives your personal credit card details. Your card is only charged on the day your package is sent out.

EU countries:

Make a bank transfer :

Playpack sprl
Blvd du Centenaire, 4 / 5

1325 Dion Valmont

Code IBAN : BE14 363124241983

Code SWIFT (BIC) : BBRUBEBB

Switzerland: IMPORTANT! Only by credit card AFTER THE OFFER via our website or telephone us on 00353/1 2321022

Transport Method


The orders are delivered in Europe (Germany, Austria, Belgium, Cyprus, Denmark, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, Poland, Portugal, the United Kingdom, Slovakia, Slovenia, Sweden and the Czech Republic)

(for other countries and overseas departments and territories (Switzerland+DOM-TOMs and Islands), please ask us about options, info@g5-silicium.com).

The general period of time between processing and receipt of your order is 24-48 hours. This period of time may nonetheless increase due to reasons beyond our control (setbacks with one of our transport companies or inventory - twice per year – in our warehouses) and cannot, under any circumstances, give rise to rescission of the order or to damages and interest or to cancellation of open purchase orders. Your order will be delivered, based on the choice made by BIOTICAS , either by post, within a NON-guaranteed timeframe of 8 to 10 working days, or by transport contractor, within a NON-guaranteed timeframe of 3 to 4 working days. 

An acknowledgement of receipt docket must be signed for packages carried by a transport contractor.

Once your order is dispatched, you will receive a confirmation email.

In the event of absence, a notification of visit will be left with the customer asking the customer to contact the transport company for a second delivery trip or to pick up the package from the closest post office. In the event of an absent recipient, of it being impossible to leave a notification of visit, or of an incomplete address, BIOTICAS  will send an email, following notification from the transport company or the post office, to the recipient so that the latter can arrange for a new and final delivery or pick up the package at the nearest post office.

We also offer the possibility of delivery to your work place. In the event that the package is returned to our service, the re-dispatching costs shall be borne by the customer.

In the event that the customer wishes to be reimbursed for the order rather than have it re-dispatched, BIOTICAS  shall reserve itself the right to deduct from the reimbursement the delivery charges invoiced by the transport company or the post office. In the event of a delivery delay in the 3 working days following the dispatch date sent by our services by email, BIOTICAS  shall suggest to the customer to indicate this delay by email sent to the following address: info@g5-silicium.com or by calling 00353 /1 2321022


BIOTICAS shall contact the transport company or the post office immediately to begin an enquiry. If the package is found, it shall be re-dispatched as soon as possible to the customer's home.

If however the product is not located, the transporter shall consider the package to be lost. At the end of the enquiry, BIOTICAS  may send a replacement product at its own expense. If the products ordered are no longer available, the customer may obtain a reimbursement for the product connected with the loss declaration confirmed by the transport company.

Delivery error: The customer is obliged to check the physical status and the content of the package(s) upon delivery in the presence of the transport company.
Any error connected with the delivery (damage, missing item, etc.) must be mentioned in the form of a reservation, explicitly and in detail, on the delivery docket of the transport company.
The customer shall also indicate this error by sending a registered letter, mentioning the claims made, with acknowledgement of receipt, to the transport company within 2 working days following the delivery date.
No goods shall be replaced or exchanged if the above rules are not followed. The customer shall at the same time also send a copy of this letter together with the delivery docket to the following address: info@bioticas.com

Any return of goods must be the subject of a formal written agreement between BIOTICAS  and the purchaser. The costs of any such return shall be borne by the purchaser.